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Continue ShoppingFAQs
Find answers to common questions about our products, services, and policies.
Yes! We offer free standard shipping on all orders, no minimum required. Great style, delivered on us.
Orders typically arrive within 5–8 business days (Monday to Friday) after dispatch. We’ll send you a tracking link as soon as your parcel is on its way.
You can return items within14 days of delivery, as long as they’re unworn, unwashed, and in original condition. Customers are responsible for return shipping. To start a return, just email us at info@neolar.com.
Once we receive your return and approve it, your refund will be processed within 10 business days. It may take a few extra days for your bank to reflect the credit.
Absolutely. If you’d like a different size or style, just let us know in your return email and we’ll help make it happen.
We accept Visa, Mastercard, ShopPay, American Express, Apple Pay and Google Pay. All payments are securely processed and encrypted.
Yes. Your privacy and security are our top priorities. Neolar uses secure checkout technology and never stores your payment details.
First, check your tracking link. If it’s been more than 8 business days and your parcel hasn’t arrived, email us at info@neolar.com and we’ll investigate right away.
If your order hasn’t shipped yet, we may be able to make changes. Please contact us as soon as possible after placing the order and we’ll do our best to accommodate.
No worries – we’re here for you. Just drop us a message at info@neolar.com and our friendly support team will be happy to assist.