Privacy Policy

Welcome to Neolar. Your privacy matters to us. This Privacy Policy outlines how we handle your personal data when you use our website, make purchases through https://neolar.nl, contact our team, or engage with any of our services. “We,” “us,” or “our” refers to Neolar. “You” refers to our customers, site visitors, or anyone whose data we collect under this policy.

Please take a moment to read this policy carefully. Using our Services means you agree to our data practices. If you don’t agree, we ask that you refrain from using the Services.

Company Information
Our business operates under the following details:

📧 Email: support@neolar.nl
📞 Phone: +31 6 5238 6524
📍 Address: Voermanstraat 68, 6813 HC Arnhem, Netherlands

Information We Collect
We gather specific types of information based on how you interact with our Site and Services. This includes technical details, purchase-related information, and data you share when contacting us.

We may collect:

• Device Data: IP address, browser, time zone, cookies, and interaction patterns to improve functionality and performance.
• Order Details: Name, addresses, payment data, contact information used to fulfill your order and provide support.
• Support Information: Any data you provide when reaching out to our team for assistance used solely to resolve your inquiry.

How We Use Your Information
Your personal data helps us operate effectively. We use it to complete purchases, provide customer updates, assess potential risks, and tailor communications, such as promotions or product alerts based on your preferences.

Sharing Your Information
We share personal data when needed to perform services or improve operations. This may include:

• Service providers managing payments, shipping, analytics, or storage.
• Marketing or platform partners like Shopify.
• Other third parties you authorize.
• Affiliates within our business group.
• Legal or business transitions where data sharing is required

In the last year, we have shared categories of information such as identifiers, commercial data, and site activity for the purposes described above.

These were disclosed to:

• Service providers (logistics, customer service, etc.).
• Marketing platforms.
• Company affiliates

Sensitive data is not used to infer characteristics about you.

User-Generated Content
If you post reviews or share content publicly on our Site, that information becomes visible to others. We do not control how others might use or redistribute public content, so we recommend sharing thoughtfully.

Links to Other Websites
You may encounter links to external websites. These are not governed by this Privacy Policy. We advise reviewing the privacy practices of any third-party site you access through ours, as we cannot guarantee how your data is handled elsewhere.

Children’s Privacy
Our Site is intended for adult use. We do not knowingly collect data from minors. If you believe a child has shared personal information with us, please let us know and we will remove it promptly.

We do not sell or share personal data from individuals under the age of 16.

Data Security and Retention
We use reasonable security measures to safeguard your data. While no method is 100% secure, we prioritize protecting your information. Data is retained based on factors such as legal obligations, account status, and service needs.

Your Rights and Choices
Your rights may vary depending on your location but generally include the ability to:

• Access your data.
• Request deletion or correction.
• Transfer your data (portability).
• Restrict or object to processing.
• Withdraw consent if applicable.
• Appeal a denied data request

You can also opt out of marketing messages at any time by using the unsubscribe link in our emails. Transactional emails related to orders will still be sent when necessary.

To make a request, you may use tools on our Site or contact us. We may ask for verification to ensure it’s really you. If someone acts on your behalf, proper authorization will be required.

We will respond in line with applicable data protection laws and never discriminate based on a data rights request.

Complaints
If you feel your data has been mishandled, contact us using the details below. You may also file a complaint with a data authority if permitted by your jurisdiction.

International Data Transfers
We may process and store information outside your country of residence, including in the U.S. Data is accessed by authorized staff or service providers. Where applicable, we rely on legal frameworks like Standard Contractual Clauses to transfer data securely.

Contact Us
Have questions or need clarification about our privacy practices? Please reach out:

📧 Email: support@neolar.nl
📞 Phone: +31 6 5238 6524
📍 Address: Voermanstraat 68, 6813 HC Arnhem, Netherlands

Thank you for trusting Neolar. We’re committed to protecting your data while delivering a seamless and stylish shopping experience.