Terms of service

Neolar is the commercial name of the company Neolar. These Terms and Conditions govern the access to and use of the website https://neolar.com/ (hereinafter, the Website) owned by Neolar (hereinafter, Neolar), as well as the services and products provided by Neolar through its Website.

Email: info@neolar.com

Follow @neolar.shop and let your look do the talking!

Neolar provides this website subject to these terms and conditions. By accessing the website or using the services or applications on the website, the user agrees to these Terms and Conditions.

Access to the website does not require registration. However, to purchase any of the services or products offered by Neolar, user registration and acceptance of these conditions will be required before completing payment.

Through the website, Neolar offers fashion apparel and accessories under the Neolar brand. The Terms and Conditions described below outline the rights and responsibilities of Neolar and Users within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the fact that certain services may have specific conditions) and to the purchase of orders through the Website, replacing any other conditions, unless otherwise agreed in writing between Neolar and the User.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Email: info@neolar.com

Follow @neolar.shop and let your look do the talking!

This website is operated by Neolar. Throughout the site, the terms “we,” “us,” and “our” refer to Neolar. Neolar offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you have reached the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, while using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or harmful code of any kind.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.

The headings in this agreement are for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information available on this site is not accurate, complete, or current. The material on this site is provided for general information purposes only and should not be solely relied upon for decision making without consulting more primary, accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.

We have made every effort to display the colors and images of our products that appear in the store as accurately as possible. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All product descriptions or pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service on this site is void where prohibited.

We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed by or under the same customer account, credit card, and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you via the e-mail, billing address, or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other details, including your email address and credit card numbers and expiration dates, so we can complete your transactions and contact you as needed.

For more detail, please review our Returns & Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no monitoring, control, or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure you are familiar with and approve the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or other transactions made in connection with third-party websites. Please review the third-party’s policies and practices carefully and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (e.g., contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but are not obligated to, monitor, edit, or remove content that we determine, at our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous, unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our website is subject to our Privacy Policy. You can access our Privacy Policy for full details.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be content on our website or within the Service that contains typographical mistakes, inaccuracies, or missing details related to product descriptions, prices, special offers, shipping charges, delivery timelines, and stock availability. We reserve the right to correct such errors, omissions, or inaccuracies and to modify or update information, or cancel orders, if any information on the Service or associated websites is found to be incorrect at any time without prior notice (even after your order has been submitted).

We are not obligated to update, amend, or clarify details on the Service or related websites, including pricing information, except as required by law. No specific update or refresh date should be interpreted to mean that all details on the Service or related websites have been modified or corrected.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions stated in these Terms of Service, you may not use our site or its contents:
(a) for any illegal activity;(b) to solicit others to engage in unlawful acts;(c) to breach any international, national, regional, state, or local laws, regulations, or ordinances;(d) to infringe upon or violate our intellectual property rights or those of others;(e) to harass, abuse, insult, harm, defame, slander, belittle, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;(f) to provide false or misleading information;(g) to introduce or transmit malware, viruses, or harmful code that may compromise the Service, related websites, other sites, or the Internet;(h) to gather or track personal data from others;(i) to engage in spam, phishing, pharming, pretexting, spidering, crawling, or scraping;(j) for any obscene or immoral purpose;(k) to interfere with or bypass the security measures of the Service, related websites, other websites, or the Internet.

We retain the right to suspend or terminate your use of the Service or any related websites if you violate any of these prohibitions.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not make any guarantees, representations, or warranties that the Service will be uninterrupted, timely, secure, or error-free.

We do not guarantee that any outcomes obtained from using the Service will be reliable or accurate.

You acknowledge that from time to time, we may suspend or withdraw the Service for indefinite periods or cancel it entirely without prior notice.

You expressly agree that your use of the Service, or inability to use it, is entirely at your own risk. The Service, along with all products and services provided through it, are supplied on an “as is” and “as available” basis, unless specifically stated otherwise. This includes all implied warranties or conditions, such as merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Neolar, including our directors, employees, contractors, affiliates, agents, suppliers, licensors, and service providers, shall not be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages. This includes lost profits, lost revenue, lost savings, data loss, replacement costs, or similar damages arising from your use of the Service or any products purchased through it. We are also not responsible for any other claim related to your use of the Service or any product, including but not limited to, content errors or omissions, or damages incurred through the use of any content (or product) made available via the Service.

Some regions or jurisdictions may not allow limitations on liability for incidental or consequential damages, in which case our liability will be restricted to the fullest extent permitted by applicable law.

SECTION 14 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Neolar, along with our parent company, subsidiaries, affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any third-party claims or demands, including legal fees, arising from your violation of these Terms of Service, referenced documents, applicable laws, or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will still be enforceable to the maximum extent permitted by law. The unenforceable portion shall be considered severed from these Terms, and the remaining terms will remain valid and enforceable.

SECTION 16 – TERMINATION

Any obligations or liabilities incurred by the parties prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are in effect until terminated by either you or us. You can terminate them by informing us that you no longer wish to use our Services or by discontinuing use of our site.

We reserve the right, at our sole discretion, to terminate this agreement without notice if you fail to comply with any part of these Terms of Service. Upon termination, you will remain responsible for all outstanding amounts owed up to the date of termination, and we may deny you access to the Service or parts of it.

SECTION 17 – ENTIRE AGREEMENT

Our failure to enforce any part of these Terms of Service does not waive our right to enforce them in the future.

These Terms of Service, along with any policies or operational guidelines posted by us on the site, represent the complete agreement between you and Neolar regarding your use of the Service. They replace all prior agreements, communications, or proposals, whether oral or written.

Any ambiguity in interpreting these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service, along with any separate agreements through which we provide Services to you, are governed by and interpreted in accordance with the laws of the United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The latest version of these Terms of Service can always be reviewed on this page.

We reserve the right to update, change, or replace any section of these Terms at our discretion by posting revisions to our website. You are responsible for checking the site periodically for any updates. Your continued use of the website or Service after changes are posted signifies your acceptance of those changes.

SECTION 20 – RETURN AND REFUND

Return Policy:

We offer a 14 business days return window. You may request a return within 14 days of receiving your item.

Eligibility for Returns:

Items must be unused, unworn, with original tags, and in their original packaging.
Proof of purchase or receipt is required.

Return Process:

To initiate a return, email us at info@neolar.com.
Do not return your item without receiving confirmation from us. Items sent back without approval will not be accepted.

Contact Information:

Email: info@neolar.com

Follow @neolar.shop and let your look do the talking!

Refund Process:

Once your return is approved, we will process your refund within 10 business days. of receiving your returned item.

Refunds will be issued using the original payment method unless another method is agreed upon.

There are no restocking fees, and refunds are free of charge, but shipping costs are non-refundable.

Order Cancellation:

You may cancel your order if the tracking status has not changed to “package shipped.” To cancel, contact us at info@neolar.com.

SECTION 21 – CONTACT INFORMATION

If you have any inquiries, feedback, or suggestions, please reach out to us.

Email: info@neolar.com

Follow @neolar.shop and let your look do the talking!

Thank you for being part of the Neolar journey where style meets simplicity, and confidence is always in fashion.